Cancellation Policy
Any order placed can only be cancelled when the order isn't shipped & not picked up by our courier partner. Once an order is shipped from our warehouse, you can only raise a request for refund.
In case, the order is not shipped, the full amount shall be refunded to the original mode of payment.
We, Rega Foundation & Hathai.org both work in unison, infact we are two sides of the same coin. Rega Foundation is mostly responsible for discovering rural fiancially weaker weavers, craftsmen & small time traders from across various districts of Assam, notably from the Boro districts i.e Kokrajhar, Chirang, Baksa, Udalguri of Assam (India)
Once Rega Foundation has classified & identified the skills of the individual. The individual is onboarded as a Rega Trusted E-Commerce Vendor. We provide them with the right tools and resources to fit in line with today's e-commerce global market.
We stock the products at various location particularly at Guwahati & Tangla for easy management and order fullfilment.
Hathai.org have tied up with some of India’s leading delivery companies which includes names like DTDC etc.
In most cases, we ship out your order within 24 hours from our warehouse via our courier partner.
Sometimes, the delivery may take longer due to
- Irregular and Bad weather
- Delays in flight
- Political and social disruptions
- Other unforeseen circumstances
Refund Policy
In case, the customer is not satisfied with the product quality/sizing or if there is any sort of issue with the product, Hathai has a no questions asked policy for cancellation and a full refund will be provided to the customer within 7-15 working days. However, the product must be returned undamaged and shipped backed to us. After receiving the product back at our warehouse, we will issue a refund to the original mode of payment. Refund amount is the selling price of the product minus the shipping cost incurred.
If the product is damaged in any way, or you have initiated the return after 5 calendar days have passed, you will not be eligible for a refund.
REGA is a social foundation formed to promote, preserve and support the indigeneity of the Boro community along with other indigenous communities of North East India. We look forward to promote women empowerment and help neccesitous people. REGA is within easy reach for rural artisans, craftsmen and small-time rural sellers by providing them a unique and healthy environment to sell and promote their creations on a larger scale with the support of our E-commerce site Hathai.org in the globally growing market.
REGA Foundation is the parent organisation of Hathai.org.
Hathai.org is a social ecommerce venture started by bunch of young & highly motivated entreprenuers from Assam. The word Hathai means in "Market" in Boro langauge. The Boro are the largest minority group in Assam and are concentrated in the northern areas of the Brahmaputra River valley.
Backed by Rega Foundation, Hathai.org aims to bring the benefits of e-commerce platform to rural Boro artisans, weavers & small-time rural sellers.
The Covid-19 pandemic has made us witness the ripping first hand socio-economic effects of the measures imposed by the administration which has in turn led to the collapse of various rural economies/ local businesses by wiping away the only source of income of the vulnerable communities, also shattering the dreams of budding young entrepreneurs whose enterprises didn't see the light of the day.
We channelled a prospect by contemporary analyses on what could be done to moderate the complication of the hardships of the general public on a much larger scale, and vouched out the idea of Hathai.org (E-commerce) site and established REGA.
REGA is a trust formed to promote, preserve and support the indigeneity of the Boro community together with other indigenous communities of North East India. REGA is within easy reach for rural artisans, craftsmen and small-time rural sellers by providing them a unique and healthy environment to sell and promote their creations on a larger scale with the support of our E-commerce site Hathai.org in the globally growing market.
Currently, we are offering various unique traditional handicrafts, boro traditional dresses, books from renowed Boro authors, tradiotional boro musical instruments.
We are using Razorpay, as our payment gateway partner. Razorpay is a leading payment gateway provider for thousands of e-commerce ventures like us. And they are reliable and secure.
We (Hathai.org) do not store any of your payment details on our servers. We redirect to Razorpay Payement Gateway to securely process your payment information.
You can learn more about technical details of Razorpay Payment Gateway on this well written blog post.
https://razorpay.com/blog/online-payment-security/
We, at Hathai.org, take utmost care to ensure the shipment reaches to you without any hassles, however, if for any mistakes our part Eg, we shipped an incorrect product or product doesn't match as described on the website. We shall ship out an exchange once the issue is confirmed and the product is received at our warehouse.
All exchange requests are valid for 3 days from the date of delivery of the order.
We at Rega Foundation, strongly believe in the upliftment of various tribal & indigineous communities of Assam & North East. Currently, we are started off what we have! We are Boros, hence it suited us to start with traditional products from our boro community. Yes, we are eager to bring onboard various other tribal communities to the Hathai.org platform.
Do mail us at [email protected] with your plans. We will get back to you.
No, We don't provide Cash on Delivery (COD).
In a case of a return/cancellation of any COD orders, the courier company delivers the parcel back to us, well the story doesn’t end here as the courier company charges us for both way shipping. So, in a way, we incurred a total loss as we never sold the product and paid just for its delivery apart from the men hours consumed in addition to it the wastage of several resources like packaging material and papers used for billing and labels apart from the other formalities.
So if we provide you COD it adds an unnecessary increase in the prices of the products, whose burden is ultimately bored our patrons.
We hope, that you understand the effects of COD and would also like to contribute towards a cashless economy as endeavoured by Digital India Concept.